WHAT technical support are you referring to? EPIM merely offers a forum, as many companies do these days, as their way of saying, "We could not care less about our customers and their complaints, but perhaps someone on our forum does, so feel free to post here..."

In fact, after a few weeks or months after posting, a guy named Max usually responds with "Your observations have been noted," but, months later, when the new (minor) release comes out, the same bug persists, so you know that your observation was relatively insignificant to them.

It is as if all of their customers were merely testing a beta version of their program, all expected to report in their errors, little by little, so that the programmers could come up with a stable release someday.

In fact, even if you do make a positive observation, to the point that they make an improvement to the program, when your one-year license expires, you are not allowed to download the improved version, if it was in the premium version. Consequently, there are no rewards for your positive contributions.

[References to commercial features removed as per site rules]

The Contacts List has no means for search-and-replace, or for inserting text into multiple contact fields at once. Consequently, if the area code changes for a certain city, and I want to modify 125 contacts accordingingly, I must do so manually. If I just want to insert a "001" dialing code to the beginning of each cell-phone number, I must do it manually--no "find/replace/insert".

Instead of posting to the EPIM forum, where all the flaws are out of the public view, I will start posting here, so that others can know what they are getting.

My first exposure to EPIM was her on this forum, so I am happy to report my negative findings here, to prevent other people from making the same mistakes.

I'm getting a virus warning when trying to download WinPim. Kaspersky is preventing download.

I am a little frustrated that Agenda At Once is always Scheduled for Evaluation but it never happens. I have used it for years. YES it does have repeating reminders. I do not offer to evaluate as I suffer Bipolar, some days it hard enough to motivate to do anything let alone do a review. However click the link under Scheduled for Evaluation and see for your self how good it is. To my mind is is better than the top recommendations. It is not a cut down version of a paid version, it is the full version. Perhaps some one would be kind enough to give it a run for its money and do a full review. Thanks Guys.

Regarding Pimero Free Edition
Sync and backup not functional (need to pay to play). If yo have this software running on more than one device it will be a big problem so, keep that in mind. Manually coping data folders will not work and then again, Why would you!... Pimero is inherently slow fetching emails from multiple accounts and forget multi-tasking while that is going on in the background. As a replacement for MS Outlook this is a poor candidate in my opinion and I am no MS Outlook fan.
Now the post mentions upcoming reviews on Chaos Free and Agenda at Once. I have used them both and they are great simple to use PIM's. Chaos Free should definitely be top choice for anyone looking for simple to use scheduling, tasks and contact management.
I have used Chaos Free for over a year now on my desktop and laptop with no hitch or hick-ups.
Looking forward to your insightful review on this product.

Be very careful of losing your data with Essential PIM.I settled upon this software some years back as after extensive research and trialling it seemed the best overall option. I mainly used it for the calendar.

Just recently 4 months worth of data entries for the calendar, including for next year, suddenly disappeared and not one of the backup files would restore the data.

On contacting their technical support with specifics about the problem, including screenprints, I was amazed to find a lethargic, superior and non-helpful approach. I was informed that "Data can't just disappear" and they kept telling me to try importing from different backup files which I had already told them I had tried to no avail.

After exchanging half a dozen emails and getting increasingly frustrated with the blasé approach I was told: "Such problems as yours may appear either because of incorrect file or some synchronization problems...". Oh, so that's alright then?

I have no trust in the product any more - a fundamental necessity I think you will agree - and the technical support stinks so am back to looking for alternatives which is why I'm here again...